What just happened?
James (on phone): Hi there, I'm phoning from XXX, we have an account with you.
Remote IT guy: You sure do. What's your name?
James: James Holloway
Remote IT guy: What can I do for you, James?
James: I need to install some lighting software.
Remote IT guy: What's your IP address?
James: XX.XXX.XXX.X
Remote IT guy: Okay. Log back into your account in 10 minutes. You'll have full admin rights.
James: ... thx.
